Effective date: October 15, 2026
1. Who We Are
EnerTide Solutions LLC (“EnerTide,” “we,” “us”) is a software company based in Virginia, United States. This Privacy Policy applies to our mobile applications, our website at www.enertidesolutions.com, and any related services (together, the “Services”).
2. Our Privacy Commitment
We design our products to collect as little personal information as possible. We do not sell your personal information, and we do not use it for third-party advertising.
3. Information We Collect
- Information you provide: if you contact us by email, we receive your email address and the contents of your message.
- App usage data: some apps may store progress, settings, or preferences locally on your device. This data stays on your device unless a feature clearly states otherwise.
- Diagnostics: if you opt in through your device settings, Apple may share anonymous crash reports and usage statistics with us to help improve app stability.
- Purchases: in-app purchases are processed by Apple. We never receive or store your payment card details.
4. How We Use Information
- To provide, maintain, and improve the Services.
- To respond to support requests and questions.
- To diagnose technical problems and keep the Services secure.
- To comply with legal obligations.
5. Sharing of Information
We do not sell, rent, or trade personal information. We share information only with service providers who help us operate the Services (for example, email hosting), under confidentiality obligations, or when required by law.
6. Data Security and Retention
We use industry-standard safeguards to protect information. We keep support correspondence only as long as needed to resolve your request and meet legal requirements, and then delete it.
7. Children’s Privacy
Some of our educational apps are designed for young learners. We do not knowingly collect personal information from children under 13. Our apps for children do not include third-party advertising or behavioral tracking. If you believe a child has provided us personal information, contact us and we will delete it promptly.
8. Your Rights and Choices
You may request access to, correction of, or deletion of personal information we hold about you by emailing us. You can delete locally stored app data at any time by deleting the app from your device. Residents of certain states, including Virginia and California, may have additional rights under applicable law, and we honor those requests.
9. Third-Party Links
The Services may link to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.
11. Contact Us
For privacy questions or requests, contact:
EnerTide Solutions LLC
Virginia, United States
Email: [email protected]