Support Center
We are here to help with any of our apps. Reach out anytime or browse the answers below.
Response Time
We respond to all inquiries within 24–48 hours, Monday through Friday.
Company
EnerTide Solutions LLC
Virginia, United States
Frequently Asked Questions
Tap a question to see the answer.
How do I contact EnerTide support?
Email us at [email protected]. Include the app name, your device model, and your iOS version so we can help faster.
How quickly will I get a response?
We reply to every message within 24–48 hours, Monday through Friday. Messages sent on weekends or US holidays are answered the next business day.
How do I restore a purchase?
Open the app, go to Settings, and tap “Restore Purchases.” Make sure you are signed in with the same Apple ID used for the original purchase.
How do I request a refund?
App Store purchases are handled by Apple. Visit reportaproblem.apple.com, sign in, and select the purchase you want refunded.
The app crashes or will not load. What should I do?
First, update to the latest version of the app and iOS, then restart your device. If the problem continues, email us with a short description and screenshots if possible.
Do your apps collect my personal data?
Our apps are built to collect as little data as possible, and we never sell personal information. See our Privacy Policy for full details.
How do I delete my data?
Deleting the app removes all data stored on your device. For any data you have sent us by email, write to [email protected] and we will delete it.
Can I suggest a feature?
Absolutely. We read every suggestion and many of our updates come directly from user feedback. Send your ideas to our support email.
Still need help? Email our support team.